I have recieved my ActiveBuds. Thnk you! I do not know how to use translation function. I can not find explanation from the manual。Woulld you Please give me some instruction. Thank you! 

@Ming  Dear Ming, Thanks for your inquiry. Your order is in transit. We have sent you an email with a link to update the parcel's track information. If you have not received the email, plea...

Hello iKKO Community, We have an update regarding ActiveBuds' AI voice assistance this week! We are thrilled to announce significant optimizations for ChatGPT-4o. This update focuses on enhancing...

I would like to know the delivery date of my order 2024-3172,Thanks.

Salut @Badreddine! Si j'ai bien compris, vous pouvez essayer de réinstaller l'application Apple Music. Voici les étapes à suivre : Allez dans "Paramètres" > "...

Le problème est seulement sur Apple music et quand j'appuie sur se connecter il se passe rien .

@Peter  Hello Peter! Thank you for reaching out to us. As our Android app has recently undergone a backend update, could you please try the following steps: Ensure your ActiveBuds system ...

Hello Community Friends-- This Topic is created for inquires regarding your orders with iKKO. - For general inquiries, Create a Topic; - For inquires regarding your specific order (especially pe...

@Nelli  Hello Nelli, Welcome to the forum! As the inquiry pertains to your personal information, we have sent you an email from support@ikkoaudio.com. Look forward to your email reply!

Hi!)) I paid for the headphones and shipping today. Total 343.90€. I haven't received a confirmation email

Hi, The ikko app on android is saying "the verification code is incorrect or has expired " whenever I try to create an account. Please help 🙏. 

@Ming  Hello Ming, First of all, welcome to join the forum! We apologize for keeping you wait. But we're pleased to inform you that your order has been shipped. In case you hadn't received ...

I want to know the shipping date for my order(2024-3172). Thanks!

@XIAOLEI  Hello Xiaolei, Greetings! First, welcome to our iKKO Forum 😜 Do you mean you are not able to interact with ChatGPT from the Homescreen? If I understand correctly, you'll need a sy...

I didn't receive the 20240527 update on my device, how can I update it?

Salutations @Badreddine  Tout d'abord, nous vous présentons nos excuses pour cette réponse tardive! Nous avons récemment mis à niveau les serveurs backend de notr...

@Badreddine Bonjour Badreddine， Désolé pour la réponse tardive !😅 Pour résoudre votre problème, si les ActiveBuds sont connectés à Internet et qu...

Hello iKKO Community, We have some exciting updates for you this week! AI Voice Interaction Upgrade: Our interactive AI Voice Assistant is now powered by the latest version of ChatGPT 4o. Our...

Apple music ne marche pas quand on veut se connecter et on appui sur connecter, il se passe rien , aucun action qui se fait impossible de se connecter. 

@Akihiro Greetings Akihiro!! Thanks for your question.  If you push up the case's lid, you can see a line under our brand name "ActiveBuds"--and that is the speaker of the case ;)  So...