Greetings, friends!🎊🎉🎈   This week we are thrilled to announce that iKKO ActiveBuds has been honored with the iF Design Award! Following our consecutive three-year win of the VGP (V...

Hi @yasushi  If you check ‘About case - Build number’ and it shows 20240506 or 20240507, then you have the most up-to-date OS. The difference between these build numbers is just t...

J'ai aussi version 20240506 est pas de mise à jour 

Est ce que la dernière version est lancer parce que chez moi il me dit aucune mise à jour et la version du Launcher est V1.0.30

Hello, My Activebuds can't be newer system than 20240506. Even I click 'search for the newest version of the file' , it says 'Your phone is already on the latest version' and I cannot update. Ho...

Hello iKKO Community,    We have another exciting update for you this week! Launcher Update: We are thrilled to announce the release of Launcher V1.0.31. This update introduces the n...

@Ming Hello! Thank you for reaching out regarding your ActiveBuds.  Charging Indicator: When charging in the off state, there should be a charging icon displayed on screen. If there is no ch...

Thank you for your information. My AtiveBuds met with a problem, after 3 hours charging it can not boot. could you tell me how to restart?  Thank you!

@Ming  Great! We hope you enjoy your ActiveBuds😀 For the translation function, please visit iKKO official website's ActiveBuds User Manual page, and find "Real-Time Translation" for instruct...

I have recieved my ActiveBuds. Thnk you! I do not know how to use translation function. I can not find explanation from the manual。Woulld you Please give me some instruction. Thank you! 

@Ming  Dear Ming, Thanks for your inquiry. Your order is in transit. We have sent you an email with a link to update the parcel's track information. If you have not received the email, plea...

Hello iKKO Community, We have an update regarding ActiveBuds' AI voice assistance this week! We are thrilled to announce significant optimizations for ChatGPT-4o. This update focuses on enhancing...

I would like to know the delivery date of my order 2024-3172,Thanks.

Salut @Badreddine! Si j'ai bien compris, vous pouvez essayer de réinstaller l'application Apple Music. Voici les étapes à suivre : Allez dans "Paramètres" > "...

Le problème est seulement sur Apple music et quand j'appuie sur se connecter il se passe rien .

@Peter  Hello Peter! Thank you for reaching out to us. As our Android app has recently undergone a backend update, could you please try the following steps: Ensure your ActiveBuds system ...

Hello Community Friends-- This Topic is created for inquires regarding your orders with iKKO. - For general inquiries, Create a Topic; - For inquires regarding your specific order (especially pe...

@Nelli  Hello Nelli, Welcome to the forum! As the inquiry pertains to your personal information, we have sent you an email from support@ikkoaudio.com. Look forward to your email reply!

Hi!)) I paid for the headphones and shipping today. Total 343.90€. I haven't received a confirmation email

Hi, The ikko app on android is saying "the verification code is incorrect or has expired " whenever I try to create an account. Please help 🙏.