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Help & Troubleshooting

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11/6/23, 11:41 PM • Shiqi iKKO 11/24/24, 9:49 PM

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iKKO
11/24/24, 9:49 PM

Hiroki様@HIROKI この度は、弊社のActiveBudsをご購入いただき、誠にありがとうございます。また、このような問題が発生し、ご不便をおかけしましたこと、心よりお詫び...
Welcome to the Q&A Section
11/6/23, 7:53 PM • Shiqi iKKO 11/6/23, 7:53 PM

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Shiqi iKKO
11/6/23, 7:53 PM

🙋 Welcome to the Q&A Section Your Gateway to Expert Solutions & Advice 🔍 Got Question...
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activebuds I bought it and used it for two months and the touchscreen is malfunctioning.
3/28/25, 6:25 AM • dongmin 5/4/25, 4:57 AM

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iKKO
5/4/25, 4:57 AM

Hi dongmin, Thank you for sharing this — we're really sorry to hear about the touchscreen ...
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ActiveBuds lost functionality connecting from earbuds to any device
3/11/25, 10:45 PM • She 5/4/25, 4:53 AM

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iKKO
5/4/25, 4:53 AM

Hi there, We’re really sorry to hear about the trouble you’re experiencing after the...
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Screen display not working
2/24/25, 11:50 AM • Marlyn 5/4/25, 4:49 AM

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iKKO
5/4/25, 4:49 AM

Hi Marlyn, Thanks for reaching out — we’re sorry to hear about the screen issue. Si...
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RCS or SMS
2/18/25, 8:30 AM • Tyler 5/4/25, 4:47 AM

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iKKO
5/4/25, 4:47 AM

Hi Tyler, Thanks for your question! Our ActiveBuds currently support SMS messaging when connect...
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update Where to Find the Latest Recovery ROM for iKKO ActiveBuds?
2/17/25, 10:48 AM • Maria 5/4/25, 4:45 AM

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iKKO
5/4/25, 4:45 AM

Hi Maria, Thank you for your message! For firmware requests, please reach out to our support te...
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Real Time ChatGPT
11/20/24, 3:42 AM • Shayne 11/24/24, 10:50 PM

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iKKO
11/24/24, 10:50 PM

@Shayne Thank you for reaching out and sharing your experience. The mobile version of GPT i...
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Error scanning Membership Code
7/14/24, 12:12 PM • Chris 8/4/24, 11:26 PM

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iKKO
8/4/24, 11:26 PM

@Stephen Greetings from the iKKO Team! Please try uninstalling the iKKO app and then reinstallin...
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getting error w/ChatPal (suddenly getting unauthorized)
7/2/24, 4:39 PM • She 7/4/24, 11:47 PM

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iKKO
7/4/24, 11:47 PM

@She Hello! We understand your concern regarding the voice recognition accuracy. Could you pleas...
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vibration
5/7/24, 4:58 PM • Rhoderick 5/15/24, 2:42 AM

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iKKO
5/15/24, 2:42 AM

@Rhoderick Hi Rhoderick, Sorry for the wait! Currently, we're unable to disable the vibra...